Resume Examples / HR & Operations

Customer Success Manager Resume Example

A complete customer success manager resume sample — summary, skills and measurable achievements — shown in our Modern Teal template. Open it in the builder, replace the details with yours, and download a PDF.

Use this exampleChange template

Summary

Customer success manager with 6 years owning enterprise SaaS portfolios. Managed $8M in ARR at 118% net revenue retention and cut churn by a third through proactive success plans.

Experience

Customer Success ManagerJan 2022 – Present
Plumline SaaS · Bengaluru
  • Owned an $8M ARR book at 118% net revenue retention
  • Cut logo churn by a third with proactive success plans and QBRs
  • Drove $1.4M in expansion by mapping product value to customer goals
Onboarding SpecialistJun 2018 – Dec 2021
Cobalt Cloud · Mumbai
  • Onboarded 90+ accounts cutting time-to-value from 45 to 21 days
  • Built a health-score model flagging at-risk accounts early
  • Created playbooks that lifted 90-day activation 25%

Education

Bachelor's Degree2014 – 2018
University of Mumbai · Mumbai

Tips for a customer success manager resume

Related HR & Operations resumes

HR Manager ResumeHR Executive ResumeOperations Manager ResumeCustomer Support Executive ResumeTalent Acquisition Specialist ResumeSupply Chain Manager Resume